Kirkcaldy Kawasaki - Telephone 01592 656 910
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FAQ's

Here are some questions we are often asked by customers.
Please phone us for further assistance. We would love to hear from you.

How do I get a test ride on one of your Kawasakis or a used bike?

I may need finance to make a purchase, can you help?

How does finance work on a motorcycle?

What kind of guarantee do I get with a used motorcycle from Kirkcaldy?

What is the difference between your used bike guarantee and an insurance company guarantee as given out by some other dealers?

I live a fair distance from you and can not afford to take a day off to have my bike serviced. What can you do for me?

How does your 30 day money back guarantee work?

Why do you offer the 30 day money back guarantee?

Are your new and used motorcycle prices negotiable?

Will I get a discount for cash? Or for no trade-in?

What kind of guarantee comes with a new Kawasaki?

Do your competitors' higher prices not mean that I will get better service there?

I live far away from Kirkcaldy, can you deliver a bike to me?

 

How do I get a test ride on one of your Kawasakis or a used bike?
Just ask! Phone us or email us. You must bring along with you your driving licence photocard as well as a note of your National Insurance number, plus a recently dated proof of address. If you have the old style licence please bring along some kind of photocard ID such as your passport, as well as your paper licence and and extra recently dated proof of address.
It is always best to contact us to make an appointment so as to avoid disappointment in case the bike in which you are interested is not available.

I may need finance to make a purchase, can you help?
Yes, we are licenced credit brokers, authorised by the Financial Conduct Authority. Because we are a fairly big player in the motorcycle market in Scotland we generally get very good rates offered by our Finance Provider partners. Just ask your salesperson for a quote.

How does finance work on a motorcycle?
We are credit brokers, not lenders. We introduce you to the finance company - usually by entering your personal details along with details of the purchase on an online application form. The finance company will check your details and any history of credit that you have to score your risk as a borrower and make a decision accordingly.

What kind of guarantee do I get with a used motorcycle from Kirkcaldy?
Most of our used bikes over £2000 will come with our own 12 month engine and gearbox mechanical breakdown guarantee. Under £2000 the guarantee we give is variable and in any case negotiable at the time of purchase. You may note that we were amongst the first dealers to give a 12 month used bike guarantee. If you buy a car (or motorcycle in many places) today, the norm is still a one month or three month guarantee. Your 12 month guarantee can now be extended for a small fee at 12 months after you have your bike serviced with us and subject to certain limitations. Ask the service department for details.

What is the difference between your used bike guarantee and an insurance company guarantee as given out by some other dealers?
In terms of its usefulness to you, the buyer, the insurance company guarantee has one advantage: that you can take it to many other dealers to have corrective work undertaken. On the down side the level of cover with these guarantees is most usually very restrictive in terms of exceptions not covered, and limits on number and size of claims. Our own guarantee is only matched by the more expensive insurance company products. Also, with our guarantee you will benefit from reduced costs for events not usually covered by guarantees such as a punctured tyre or a battery failure.

I live a fair distance from you and can not afford to take a day off to have my bike serviced. What can you do for me?
We offer very cheap courtesy bike use at just £5 per day. Of course this means you still have to come over to us to collect the courtesy bike and deliver your bike. For this reason we now also offer, for the trivial one off cost of just £25 a collection and delivery service by scheduled van. This service goes to Glasgow on a Monday, Aberdeen on a Wednesday and Edinburgh on a Friday. We can afford to subsidise the service down to a one off payment of £25 by filling the van up for all journeys. The only disadvantage to you is that you lose use of your bike for a week. The £25 fee includes the cities of Aberdeen, Glasgow and Edinburgh and roads leading to these cities. If you live a little further afield please ask for a quote for this service.

How does your 30 day money back guarantee work?
If for any reason, within 30 days of invoice (ie. collection date) and a maximum of 500 miles from collection, you find you can not live with your new motorcycle purchase, and you want to take us up on the offer, we will refund all your money less a small fee of £350 for any used bike or 10% (minimum £500) for a new bike. If you have ever tried to sell back to a dealer a bike which you have owned for a couple of weeks you will appreciate how generous this offer is. This offer does not cover any accessories or other goods purchased with the bike. In the event of any damage, this must first be restored to the condition at time of purchase, and use of the guarantee to take advantage of any change in new motorcycle prices or deals is expressly excluded.

Why do you offer the 30 day money back guarantee?
We appreciate that some people have an experience of regretting their motorcylce purchases even when taking a short test drive first. We never want our customers to experience this so we take the risk upon ourselves. And, whilst for example we do have the biggest Kawasaki test fleet in the North, even we can not have the whole range available, so our 30 day guarantee offers a large degree of reassurance to anyone not quite certain of their purchase. Regretfully we can not return 100% of the outlay: for customers wanting use of a motorcycle for a very short period we offer motorcylce hire on a large range of demonstrators.

Are your new and used motorcycle prices negotiable?
We live in the real world. Whilst we do price all our bikes very competitively (please do shop around and compare our prices - you will be pleasantly surprised), we are usually open to some negotiation. You will find our used bike prices in particular will be reduced in winter to reflect the real world seasonality of the trade.

Will I get a discount for cash? Or for no trade-in?
The cheapest and least risky form of payment for us is by debit card. Cash in the form of actual readies costs us a fee to put back in to the bank, although for the avoidance of any doubt: we do accept cash! What about no trade in?? Well, see faq above, most prices are negotiable, however we do not have a dual price philosophy like some businesses: full price with a trade in and a discounted price without. This is just hoodwinking the customer with a trade in as to what he is actually being paid. We prefer a more straightforward and transparent pricing philosophy. At the end of the day, please compare our actual machine price for a no trade-in purchase or the price to change if you have a trade in.

What kind of guarantee comes with a new Kawasaki?
New Kawasakis come with a 24 month factory guarantee like most other manufacturers. The guarantee has no mileage limit and your bike will also come with 12 months RAC cover.

Do your competitors' higher prices not mean that I will get better service there?
It may be counter intuitive, but the reverse is often true. We believe we offer unparalleled service AND low prices. We can afford to offer good service because we still make healthy profits - and more to the point healthy profits actually flow from the business that comes from offering a better service. Any business can "talk" about service, and rogues will try to persuade you that their higher prices are actually "proof" of good service. At the end of the day we would only ask that you judge us on your actual experience. We are as big as we are because of hundreds of returning customers every year.

I live far away from Kirkcaldy, can you deliver a bike to me?
Yes. Of course. We don't let a geographical challenge get in the way of a sale so will always endevour to deliver as cheaply as possible; or for free if we have enough profit in the bike. Just ask.


 

     

 

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